Payment

1. What payment method do you accept?

We accept paypal, credit cards and Afterpay at this stage. When you are directed to Paypal website, you can choose to pay by logging in to your paypal account or pay by credit card. If you choose AfterPay, you will be direct to AfterPay website to make a payment.

2. What credit cards do you accept?

We accept VISA, Mastercard and American Express.

3. How long does it take to confirm payment?

NextFurniture will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

4. Is ZipPay available?

ZipPay will be coming soon on NextFurniture Australia website..

5. Can I come to your warehouse to pay and pick up the item?

Unfortunately, all payment has to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

Shipping

1. Do you ship to international address?

Currently we only ship within Australia.

2. How are the items delivered?

The item is shipped via Australia Post, Fastway or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.

3. Can I use my own delivery service?

We only use our nominated carrier for delivery.

4. How can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

5. How long does it takes to ship to my customers?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, WA, NT and TAS, approximately7 - 10 working days.


NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.


6.When will the item be dispatched?


Most items will be dispatched the very next working day after full payment is received.

7. Where can I find the delivery information?

Tracking information will be emailed to you. Alternatively, you can also receive the notification in Facebook Messenger if you contact us via Facebook Messenger.

Warranty

1. Do you offer warranty?

a. All products come with a 12 month warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:


Damages due to misuse by user or during delivery will not be covered by this warranty
This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

b. Damage on Arrival (DOA)


This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:
You must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
Please do not return the faulty item to us without our approval.

2. What should I do if there is a part missing?

You has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

3. Refund and replacement

Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.

NOTE:

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Others:

1. Why am i redirected to cart page with AfterPay payment?

Due to AfterPay policy, they have a limit of 1,000 on any transactions. You should contact us to get our assistance to make payment.

2. What is Postcodes Exemption and Bulky Item?

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undelivered postcodes on the list, however, there are still a few postcodes that are undelivered for some SKUs (Bulky Items). Bulky items information will be describe in Product Description.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.


All items
State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Bulky items
State Postcode
NT 0800-0999
NSW 2641
QLD 4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799

3. Are there no information is showing when i track order on tracking website?

Please allow up to 1 day for tracking information is updated on their tracking website.